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Terms of Service

Last updated: 30 January 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Ocupey property management platform, including our website, applications, and related services (collectively, the "Service"), provided by Ocupey Ltd ("we", "us", "our"), a company registered in England and Wales.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

To use certain features of the Service, you must create an account. When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription and Fees

4.1 Subscription Plans

Access to the Service is provided on a subscription basis. We offer different subscription plans with varying features and pricing. Details of our current plans and pricing are available on our website.

4.2 Payment

You agree to pay all fees associated with your chosen subscription plan. Fees are charged in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are quoted exclusive of VAT, which will be added where applicable.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us.

4.4 Refunds

Fees are generally non-refundable. However, if you cancel within 14 days of your initial subscription (or upgrade to a paid plan), you may be entitled to a refund in accordance with consumer protection laws.

5. Use of the Service

5.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes related to property management.

5.2 Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Infringe the intellectual property or other rights of any third party
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorised access to any part of the Service
  • Use the Service to transmit any malware, viruses, or other harmful code
  • Scrape, data mine, or use automated means to collect information from the Service
  • Resell, sublicense, or redistribute the Service without our prior written consent
  • Remove or alter any proprietary notices on the Service

6. Your Data

6.1 Ownership

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a licence to use Your Data solely to provide and improve the Service.

6.2 Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR. Where you provide us with personal data relating to third parties (such as tenants), you confirm that you have the necessary consents or other legal basis to share this data with us.

6.3 Data Export

You may export Your Data at any time through the Service. Upon termination of your subscription, you will have 30 days to export Your Data before it is deleted.

7. Financial Services

7.1 Client Money

If you use our client money management features, you acknowledge that you remain responsible for compliance with client money protection requirements under applicable regulations. We provide tools to help you manage client money but do not hold client money on your behalf.

7.2 Payment Processing

Payment processing services are provided by third-party payment processors. Your use of these services is subject to their terms and conditions.

8. Intellectual Property

The Service, including all content, features, and functionality, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or other brand features.

9. Third-Party Services

The Service may integrate with third-party services (such as accounting software, property portals, or payment processors). Your use of these services is subject to their respective terms and conditions. We are not responsible for the availability or accuracy of third-party services.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not provide legal, tax, or financial advice. You should consult appropriate professionals regarding compliance with property management regulations, tax obligations, and other legal requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time by contacting us or through your account settings. Termination will not entitle you to a refund of any fees paid.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

17. Contact Us

If you have any questions about these Terms, please contact us at: